Return Policy Page

At LELO LP, we are committed to ensuring your satisfaction with our products. If you are not entirely happy with your purchase, we're here to help. Please read our return policy carefully to understand the process and conditions.

Important points to remember

Return window: You must initiate the return within 7 days of delivery. Some product categories might have different return periods, so check the product listing for specifics.

Product condition: The item must be unused and in its original packaging, with all tags intact. 

Refund process: After the item is picked up, the refund is typically processed within 7-10 business days. 

Exchanges: You can also choose to exchange a product instead of getting a refund. 

Payment method: The return policy applies to both Cash on Delivery (COD) and pre-paid orders. 

Applicable products are returnable within the applicable return window if you've received them in a condition that is physically damaged, has missing parts or accessories, defective or different from the the product on LELO LP.

We will carry out verification checks and return will be processed only if:

1) It is determined that the product was not damaged while in your possession.

2) The product is not different from what was shipped to you.

3)The product is returned in original condition (with brand’s/manufacturer's box, MRP tag intact, user manual, warranty card and all the accessories therein).

4)LELO LP shall not be liable in any manner for any misuse or usage of such information.

5)Products may not be eligible for return in some cases as covered in detail in the “Return Policy Types”  including cases of buyer's remorse such as incorrect model or color of product ordered or incorrect product ordered.

6)Products marked as "non-returnable" on the product detail page cannot be returned. However, in an unlikely event of damaged, defective or wrong item delivered to you, we will provide a full refund or replacement, as applicable. We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement. 

7)We reserve the right to pick up the product to ascertain the damage or defect in the product prior to issuing refund/replacement.

8)No additional information is required to return an eligible order unless otherwise noted in the category specific policy.

9)Products may be eligible for replacement only if the same seller has the exact same item in stock.

10)On products where return is eligible, if the seller does not have the exact same product in stock, a refund would be issued to you instead of a Replacement.

11)In the event customers are found to misuse the return policy by excessively returning, or cancelling or not accepting the orders placed, LELO LP reserves the right to warn and/or suspend and/or block and/or terminate such customer accounts, as necessary.